Job Description
5201 Congress Avenue Boca Raton, Florida 33487 | 800.347.2264 | crosscountryhealthcare.com
Job Title: RVP, Program Management Job Code: Reports to: VP, Program Management FLSA: Exempt
Department: Workforce Solutions Revision Date:
7/2020
BASIC PURPOSE:
The Regional Vice President of Program Management (RVP PM) will be responsible for the direct oversight
and management of the Strategic accounts /facilities in assigned region. They will grow the baseline business
and introduce new revenue streams; where and when possible. This is a sales role, not just an operational
management one, and as such has quotas established per account (rolled up to an overall portfolio). The
RVP PM must be able to manage to a P&L, assist with forecasting, budgeting and sales growth. Client and
Supplier satisfaction are key indicators of performance. The RVP PM must lead and manage the Quarterly
Business Review process; this includes coordination of data gathering and analyzing data in accordance with
the Client Service Level Agreements (SLAs). Regular use of Salesforce.com as the CRM is required. This role
requires internal financial and sales reviews with CCH Executive Leadership as well as CCS leadership.
The Regional Vice President of Program Management will work in close collaboration with the workforce
solutions operations teams, local Branches, clinical services, vendors and client facilities to ensure that all
components of our services are delivered and managed for continuous performance improvement. He / she
will develop and cultivate system-wide relationships with key facility stakeholders, from Staffing Office to C-
Suite, to ensure excellent service delivery and customer satisfaction with services provided. Additionally, the
RVP of Program Management will lead and be accountable for oversight of any onsite and / or regional team
members serving aligned facilities.
ESSENTIAL FUNCTIONS: The following functions describe the essential duties of this role. Individuals in this
role may not perform all of these duties, or may perform additional, related duties not listed here.
• Develop relationships within facilities / organizations to assess and manage client needs. Evaluates, coordinates and reports activities to organizational leaders. Actively seek to diversify relationships
within the client structure.
• Fosters an environment focused on client satisfaction, through implementation of best practices and measurement of performance and service delivery.
• Continually expand knowledge of healthcare staffing and workforce solutions market trends, industry analyst updates, and competitive data by reviewing internal and external sources (journals,
articles, interactions with clients, etc.) in order to more effectively serve the client as a trusted
advisor, and consult on CCH services.
• Manages regional & onsite team dedicated to facilities. Coaches, mentors and develops team goals and monitor performance against goals.
• Collaborate with key facility stakeholders; Supply Chain, Human Resource to negotiate terms of contract and resolve issues related to terms & conditions and bill rates
• Develop a thorough understanding of the client’s current and historical temporary staffing needs, key issues/challenges, and decision criteria and recommend CCS/CCH solutions to solve & address.
Job Description
5201 Congress Avenue Boca Raton, Florida 33487 | 800.347.2264 | crosscountryhealthcare.com
• Actively engage in CCH cross-selling efforts by identifying viable revenue source referrals and communicating with all CCH business divisions to increase client touch points and grow market share
• Meets quota’s for revenue growth, GP targets and service line expansion • Completes SWOT and Gap analysis with CCS team and facilities to identify best practices for
procurement of qualified staff to each facility / site.
• Participates in development and management of appropriate tools to evaluate and track customer satisfaction. Leverages quality of services through review of performance assessments and client
satisfaction surveys. Monitors, analyzes and reports client satisfaction results, and trending.
• Develop and champion customized solution addressing financial, operational and workforce planning challenges and align solutions with desired outcomes
• Acts as liaison between facility and internal stakeholders to clarify and modify work processes and staffing practices across the organization. Acts a resource related to services, process and
technology.
• Ensures generation and distribution of utilization, activity, financial, key performance metrics and service level agreement reports on a weekly, monthly, quarterly or annual basis. Meets with key
stakeholders to review.
• Works closely and in conjunction with Implementation team to add services and modify solutions • Proactively identify challenges, effectively proposes strategies and execute solutions to respond to
client
• Conduct on-site visits and relationship building at all facilities, frequent travel required. • Coordinate and deliver quarterly and annual business review presentations at every level of
organization; from facility to system level.
• Collaborate with Marketing and Client to develop marketing materials, case studies, White Papers and present partnership regionally and nationally.
• Responsible for reporting and distribution of site visit activities to CCS Executive Sponsors and Workforce Solutions teams providing actionable information.
• Visit staffing partners and prospective vendors to enlist continued support of WFS clients, Provide Supplier Partner(s) with key metrics on their performance. Work actively with Suppliers to meet
objectives via multiple formal and informal communications.
• Must travel extensively within assigned region (Estimated 50% travel) • Other duties as assigned, with or without accommodation
REPORTING RELATIONSHIPS:
VP, Program Management
Job Description
5201 Congress Avenue Boca Raton, Florida 33487 | 800.347.2264 | crosscountryhealthcare.com
QUALIFICATIONS:
• Bachelor’s degree, MBA or equivalent experience • Minimum 5-10 years’ experience in healthcare staffing industry • Workforce solution experience strongly preferred • Minimum 5-10 years’ management and operations experience leading department of 5+ employees • Outgoing personality with ability to listen effectively • Ability to manage financial information: P&L, sales forecasting and other key financial data. • Ability to understand and evaluate clinical setting, staffing industry standards and client needs • Demonstrated exceptional communication and customer service skills • Work independently but also have a strong commitment to being a team player • Demonstrated analytical sense with excellent attention to detail • Results orientated • Ability to educate, inspire and motivate employees towards achieving divisional/company goals • Ability to negotiate • Adept at influencing individuals and bring meaningful change to the organization • Ability to handle multiple tasks and thrive in a fast-paced, high pressure environment • Ability to communicate and work in a harmonious, respectful, supportive manner with all internal &
external clients
• Exceptional verbal and written communications skills to effectively convey a compelling value proposition to gain
Support and credibility
• Proficiency in Microsoft Word, Excel, and PowerPoint • Must maintain a high level of confidentiality • Team builder - communicate and work in a respectful, supportive manner with all team members • Ability to work in a fast paced, highly competitive, changing industry while maintaining customer
focus
• Must be able to prioritize demands. • Must travel extensively within assigned region (Estimated 50% travel) • Other duties as assigned, with or without accommodation
CRITICAL COMPETENCIES FOR SUCCESS:
• Business Acumen: In-depth knowledge of the business, industry, external marketplace, and the ability to conceptually pull together patterns or connections that are not clearly related; ability to apply
insight across a wide range of tactical to strategic issues in order to consistently identify and select the
best course of action.
• Strategic Agility: Eagerness and ability to learn quickly and leverage a flexible mindset in response to shifting dynamics, adversity, and/or change; continually pushes oneself, their teams, and their
businesses to learn, to generate new ideas, and (at times) to take needed risks to position the company
favorably in the marketplace.
Job Description
5201 Congress Avenue Boca Raton, Florida 33487 | 800.347.2264 | crosscountryhealthcare.com
• Disciplined Execution: Orientation towards a process-focused, decisive course of action that will ensure client/customer needs are met with a high standard of excellence, urgency and predictability;
focused on the task at hand in the face of ambiguity, and applies past experiences and expertise to
consistently pull through results.
• Organizational Collaboration: Ability to partner across organizational lines and work cooperatively within and outside one’s own team in order to best serve client needs and exceed the expectations
of end customers and clients; actively supports key decisions and promote a spirit of teamwork to
demonstrate the commitment to the company.
WORK CONDITIONS:
• Home or CCS Branch office location • May work remotely at client facilities • Frequent travel, will be required to travel to facility and branch office locations • Must have the ability to perform the essential functions of the job with or without reasonable
accommodation. Twenty-four-hour responsibility.
• • Highly competitive environment that is prone to group brainstorming sessions and out loud creative
thinking
Must have the ability to perform the essential functions of the job with or without reasonable
accommodation.
Prepared by: Date:
Approved by: HR
Date:
The above declarations are not intended to be an “all inclusive” list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to perform the job. Rather, they are intended only to describe the general nature of the job and be a reasonable representation of its activities.
Cross Country Healthcare is an EEO employer - M/F/Veteran/Disability
I have read and understand the responsibilities of this position:
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